Chingford Flowers Online - Terms for Flower Delivery Orders & Payments

Chingford Flowers E-Commerce Terms & Conditions for Chingford and Nearby Areas

Introduction

Welcome to Chingford Flowers. These Terms & Conditions (“Terms”) govern your use of the Chingford Flowers website and your purchases of flower arrangements, gifts, and related products for online delivery within Chingford and the surrounding areas. Please read these Terms carefully as they set out the legal agreement between you (“the Customer”, “you”, or “your”) and Chingford Flowers (“we”, “us”, or “our”). By placing an order with us, you agree to be bound by these Terms as well as any other policies referred to herein. If you do not agree with these Terms, you should not use our website or place an order.

These terms apply specifically to customers located in Chingford and neighbouring areas for all online flower delivery purchases through our service.

About Us

Chingford Flowers is an online flower boutique serving Chingford and the surrounding regions. We pride ourselves on delivering fresh floral arrangements to your doorstep with outstanding service. Our website enables you to browse, select, and order flowers and gifts for any occasion, supporting local celebrations and creating memorable moments with every delivery.

Order Process

1. Browsing and Product Selection

You may select your chosen floral arrangements or gift items by browsing our online catalogue. Product images are for illustrative purposes only; while we strive to represent our arrangements as accurately as possible, flowers are a natural product and variations in colour, size, and availability may occur.

2. Placing Your Order

After choosing your products, you will be guided through our checkout process. This includes selecting delivery options, providing recipient and delivery details, and confirming your payment method. Double-check all order details before submitting, as mistakes can delay processing.

3. Confirmation of Order

Once your order is placed, you will receive an order confirmation on-screen and by email (where an email address is provided). This confirmation details your floral selection, delivery address, expected delivery date, and payment status.

4. Order Acceptance

Your order constitutes an offer to buy. Order acceptance occurs when we have sent you written confirmation and begun preparing your flowers for dispatch. In the rare event that we cannot fulfil your order (e.g. product unavailability), we will notify you as soon as possible and offer suitable alternatives or a full refund.

Delivery

Delivery is available throughout Chingford and surrounding areas as specified during checkout. Our delivery dates and slot options may vary during peak seasons (e.g. Mother’s Day, Valentine’s Day).

1. Delivery Address

It is your responsibility to provide accurate delivery details. We are not responsible for deliveries missed or delayed due to incorrect or incomplete addresses. Please ensure all details are correct before finalising your purchase.

2. Delivery Times

We endeavour to deliver all orders within the selected time frame. However, we cannot guarantee exact delivery times, particularly during busy periods. Deliveries may be handled directly by us or by trusted third-party couriers.

3. Recipient Not Available

If the recipient is not available at the time of delivery, we may attempt to leave the flowers in a safe place, with a neighbour, or re-arrange delivery. You will be notified of the outcome by email or other contact information provided with the order.

Payments

1. Accepted Payment Methods

We accept payment by major credit and debit cards, and other secure payment methods as offered at checkout. All payments are processed in British Pounds Sterling (GBP).

2. Payment Security

All payment transactions are securely processed via our payment gateway providers. Your financial details are never shared with us and are handled in accordance with current data security standards and regulations.

3. Pricing

All prices displayed on our website include VAT (where applicable). Delivery charges are calculated and displayed separately during checkout prior to order confirmation. We reserve the right to update prices and delivery charges at any time; such changes shall not apply to orders already confirmed.

Cancellations & Amendments

1. Cancelling an Order

If you wish to cancel your order, please contact us as soon as possible. Cancellations will be accepted only if the order has not yet entered the preparation or dispatch stage. Once your flowers are being prepared or have been dispatched, cancellations may not be possible due to the perishable nature of flowers.

2. Amendment Requests

Should you need to amend your order details – for example, delivery date or recipient information – notify us immediately. While we will do our best to accommodate changes, requests cannot be guaranteed after your order has entered preparation or has been dispatched.

3. Refunds

Where an order is cancelled in compliance with the above, a full refund will be processed via your original payment method within 5-7 working days. Should we be unable to fulfil your order, we will notify you and provide a refund or an option for re-delivery or product substitution.

Returns & Complaints

Due to the perishable nature of flowers and plants, returns are only accepted where products are damaged, faulty, or of unsatisfactory quality upon arrival.

1. Damaged or Unsatisfactory Items

If your order arrives damaged or does not meet your expectations in terms of freshness or quality, please contact us within 24 hours of delivery. You may be asked to provide a clear photograph of the product. At our discretion, we may offer a replacement, refund, or other resolution as appropriate.

2. Non-delivery

In the unlikely event that your flowers are not delivered on the specified date, please inform us promptly so we can investigate and resolve the issue.

Product Availability & Substitution Policy

We aim to supply all products as described and pictured. However, due to seasonal availability and high demand, certain flowers or packaging may require substitution. We reserve the right to substitute items with those of equal or greater value and similarity to ensure prompt delivery of your order. Where significant substitutions are necessary, we will notify you in advance, where possible.

Your Responsibilities

By placing an order, you confirm that all information provided is accurate and up-to-date. You must be at least 18 years of age and legally capable of entering into binding contracts. Flowers may only be ordered for lawful purposes and must not be used in any manner contrary to the law or these Terms.

Liability

1. Exclusion of Liability

We will not be liable for any indirect, special, incidental or consequential loss or damage arising out of or in connection with the supply or delivery of products, except as required by UK consumer law. Our total liability in connection with any order shall not exceed the value of the products ordered.

2. Events Outside Our Control

We will not be responsible or liable for any failure to perform or delay in performance of our obligations under these Terms that is caused by events outside our reasonable control, including but not limited to adverse weather, traffic conditions, supply shortages, or acts of God.

3. Images and Descriptions

All product images and descriptions on our website are illustrative only. Exact blooms, colours, and packaging may vary due to daily availability. The choice of specific flowers cannot be guaranteed, but quality and value will always be maintained.

Intellectual Property

All website content, including images, text, logos, and layout, are the intellectual property of Chingford Flowers or our partners and are protected by applicable copyright laws. You may not copy, reproduce, distribute, or exploit any part of this site without prior written consent.

Data Protection & Privacy

Your privacy is important to us. We process your data in accordance with applicable UK data protection legislation. Please see our Privacy Policy and Cookie Policy for information on how we collect, store, and use personal information.

Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed under the laws of England and Wales. Any disputes arising in connection with these Terms or the use of our online service will be subject to the exclusive jurisdiction of the courts of England and Wales.

Amendments to These Terms

We reserve the right to amend these Terms & Conditions at any time without prior notice. Any changes will take effect immediately upon being published on our website. It is your responsibility to review these Terms before each purchase. Continued use of our website and services will constitute your acceptance of any revised Terms.

Contact Us

If you have any questions or concerns regarding these Terms & Conditions, your order, or any aspect of our service, please reach out to us via our website’s contact form or by mail. Our customer care team is committed to assisting you promptly and effectively.

Applicability

These Terms & Conditions apply to all online orders and flower delivery services placed with Chingford Flowers throughout Chingford and the surrounding areas.

Thank you for choosing Chingford Flowers for your online flower delivery needs in Chingford. We look forward to delighting you and your loved ones with our service.