Returns, Refunds & Complaints at Chingford Flowers
Our Fresh Flowers Guarantee for Chingford
At Chingford Flowers, we pride ourselves on delivering vibrant, long-lasting blooms for every occasion. As a trusted local florist serving households and businesses across Chingford and neighbouring areas, we stand by a strong fresh flowers guarantee. Your satisfaction with our products is our top priority, from the moment you order to the final arrangement in your space.
Damaged-on-Arrival Policy
We take every precaution to ensure your flowers arrive in pristine condition. In the unlikely event your order is damaged on arrival, please inspect your bouquet as soon as possible and notify us within 24 hours of delivery. This allows our team to act quickly and provide you with a positive resolution. To help us process your claim promptly, we may request a photograph of the damaged flowers or packaging.
Flower Freshness Window
Our commitment is to deliver the freshest flowers available in Chingford. We guarantee your flowers will remain fresh for a minimum of five days from the day of delivery, provided they are cared for according to the supplied instructions. If you follow our care guidelines and find your flowers wilt, fail to bloom, or do not meet reasonable expectations for freshness within this time, you are eligible for support under our policy.
Refund & Replacement Options
Customer satisfaction is central to our service. If you encounter any issue with the freshness or quality of your flowers that falls within our guarantee, we offer two options:
- Replacement: We can arrange for a fresh bouquet to be delivered to you as quickly as possible, ensuring you do not miss out on beautiful blooms for your special occasion.
- Refund: Alternatively, we can process a full or partial refund to your original payment method, depending on the nature of the issue.
All requests for refunds or replacements should be reported within five days of receiving your order, along with details and, if possible, supporting photographs.
Complaints Process
We value feedback from our Chingford customers and are dedicated to resolving all complaints swiftly and fairly. If you are dissatisfied for any reason, please contact us as soon as possible with the details of your issue. Our team will acknowledge your complaint within two business days and aim to resolve all matters within seven business days. Should your concern require further investigation, we will keep you informed throughout the process.
Serving Chingford’s Households and Businesses
Chingford Flowers has built a reputation for reliability and care in the local community. Whether you are gifting, decorating your home, or enhancing your workplace, you can trust us to deliver the freshest flowers and outstanding customer service every time.
Questions or Feedback?
For any returns, refund requests, or complaints about your flower delivery, please use our website contact form. We appreciate your trust in our floristry team and are always eager to make things right for our valued Chingford customers.
